Return and Refund Policy

Return window

Items may be returned within 30 days of delivery. Customers are responsible for return shipping costs. To start a return, email us with your order number and the reason for the return.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us with your order number and photographs. We will work with you to make it right.

Refunds

Approved refunds are issued to the original payment method through our store. Bank posting times vary.

How to start a return

Email us with your order number and the reason for the return, and we will guide you.

Questions about this policy? Email info@nexellaluxesolutions.com or call 1-800-927-1063.